Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
can you help me please?
You are going to need to log a ticket at www.dropbox.com/support and ask for assistance I'm afraid.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi. I need access to my old DROPBOX accounts that don't have active email addresses anymore. The passwords have expired
@KR777 wrote:
Hi. I need access to my old DROPBOX accounts that don't have active email addresses anymore. The passwords have expired
Unless you have a device already logged in to your account, that won't be possible without access to the email address associated with the account.
Please help me. I'm still logging in my account with app and desktop. But I can't remember the password that I used to have. Unfortunately, the email that I combined with this account was deleted permanently. So I can't sign in to get the link reset password. How can I reset password without email?
P.s: I've combined personal account and work account
Have a look at https://www.dropboxforum.com/t5/Dropbox-tips-tricks/I-lost-access-to-my-email-address-how-do-I-sign-... for some help
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi I have two Dropbox free accounts. This one and one with an email address that is defunct and I have forgotten the password.
is there a way to access it? Thanks
@Spooncer wrote:
Hi I have two Dropbox free accounts. This one and one with an email address that is defunct and I have forgotten the password.
is there a way to access it?
Hi,
I have a problem with login (email) change.
My old email is not working any more and I don't have an access to this account. I want to switch to new email but system requires old password I can't remember any more. To reset the password I have to use old email (not working any more).
I'm logged in to Dropbox and I want to change login email and password for new ones due to safety reasons.
Anyone has a clue how to solve it?
Thank you in advance for any hints.
Hey @alex lang, I hope you're doing well!
I moved your post here, where other users have expressed a similar concern.
If you don't have access to your email address, you can update both your password and email on a device you’re already signed into.
Also, can you take a look Walter's first post? He shone some light on this.
Thank you!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!