Showing results for 
Show  only  | Search instead for 
Did you mean: 
Find out how Tiffany, a Customer Experience superstar uses Dropbox to keep her family in the loop when it comes to her new baby here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't Access Old Account

New member | Level 2

Hi there! I have an old email address that I signed up a couple years ago to Dropbox. The password I have for it isn't working, and I can't go the "forgot my password" route, as the email account has been deleted - so I can't reset the password that way.


Is there a way to provide a secondary email account to reset the password for the old email address, and then change the email address to an active one? 




1 Reply 1

Re: Can't Access Old Account


Hi @jaimersonmills, I hope you're doing well today!


The easiest way to regain access would be if you have your account connected via a connected computer with the desktop app.


I'd suggest taking a look at this article here with some steps and suggestions on how you can regain access to your account when access to your email is lost.


Please take a careful look at each point and let me know how it goes!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Lori Dropboxer
What do Dropbox user levels mean?
Need more support?