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Can't Access Team/Company

New member | Level 2
New member | Level 2

Recently employed with a (new) company that has an existing dropbox team (dropbox business). The admin says he can see my name as an active member but I can't access the team/files - only my personal files. When i signed up i provided my work address but it appears i only have the basic (personal) dropbox. The admin has sent me multiple invitations to join the companies team and files but when the dropbox site loads I always get a message that the folder/file doesn't exist. I've looked into dropbox Business but i dont want to start a 30-day trial since my employer has already paid for this version.  Any help is appreciated! 

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Re: Can't Access Team/Company

Dropboxer
Dropboxer

Hello @GPM1, I hope you're doing well!

The first thing I'd like to ask you to check is the email address that's currently a member of the team. 

Could you ask the Admin to double check what email address is showing under your name in the Members tab of the Admin console, and see if it matches the email in your account settings here?

Can you try opening the invitation to the team in an incognito window, where you'll be prompted to sign in with the invited account?

Let me know what you find - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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