I'm trying to change the email address for my account but something's not working right.
I went to Settings and clicked to edit email. From there I get a popup asking for the new email address, a field to confirm the new address, and my account password.
I've filled in the info and clicked the Update Email button and get a message saying, "You've been invited to a team, so sign up with the invite in your email."
The email I get is an invitation to join somebody else's business account!
I've tried several times and get the same results each time.
I also tried to send an email to Dropbox support but get fed into an endless loop of, Click here to talk to support, click one of these options which takes you to a bunch of articles with a link leading back to the first support page. I've been unable to find an email address or any way to actually contact Dropbox.
Thanks for the quick response, Hannah!
I'm using the basic plan right now.
I don't want to join another team, I just want to change the email associated with my account.
The only team I'm part of is a free team I created prior to February 2018.
From reading the link you gave me, if I leave this team the only way I can recreate it is by upgrade to business?
It doesn't make sense for me to do that, since it's just a team my wife and I use to share files with each other.
Is there any other way to change my email address aside from leaving that team?
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