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Can't Downgrade To Free Version after Business Trial Ended.

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Can't Downgrade To Free Version after Business Trial Ended.

Explorer | Level 4

Hello,

 

My Dropbox Business trial expired and I've been trying to cancel it and downgrade back to the Free version but every time I follow the steps and try to disband the team it ends up saying 'There was a problem completing this request'. What can I do? I've been essentially locked out of my account for over a month now.

 

Thanx,

 

Jessica

3 Replies 3
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Re: Can't Downgrage To Free Version

Dropboxer

Hey @Jamzoll, I'm sorry to hear you're having trouble with this!

 

As the error is very generic, can you please try the following to see if the steps helps with disbanding the team?

  • Clear your browser cache and try again.
  • Use an incognito browsing window.
  • Try another web browser.

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't Downgrage To Free Version

Explorer | Level 4

Using an incognito browsing window worked! Thank you!

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Re: Can't Downgrage To Free Version

Dropboxer

I'm glad to hear that did the trick @Jamzoll!

 

If you need anything else, I'll be just a post away. 😁

 

Hope you have a great week ahead!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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