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Can't Verify Email

Can't Verify Email

TimothyD
Explorer | Level 3

Trying to share a folder, I am required to verify my email address but I receive nothing in my inbox no matter how many times I send it. The website displays a message saying it has been sent but it never arrives.

I've checked my junk mail box but there is nothing there.

I added no-reply@dropbox.com to my contacts, as instructed by a Dropboxer, but without result.

Before posting this I had to create a display name. When I did that an email was sent to me from community@dropboxforum.com which I received immediately, so clearly it's just related to the verification process.

Dropbox please solve ASAP.

5 Replies 5

Re: Can't Verify Email

Jay
Dropboxer
Hi @TimothyD, thanks for messaging the Community!

In order to look into this matter in more detail, would it be possible to contact you at the email associated with your forum profile?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't Verify Email

TimothyD
Explorer | Level 3

Hello Jay

Yes, please contact me on my email address.

Re: Can't Verify Email

Jay
Dropboxer
Thanks, I've sent you an email, when you get a chance, please reply to it so we can assist further from there on!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't Verify Email

TimothyD
Explorer | Level 3

Hello Jay

I understand you have elevated the ticket, but I haven't seen any further action.

I just keep getting reminders to respond to your message.

Please provide an update.

Re: Can't Verify Email

Jay
Dropboxer
I can see that an agent replied to your message earlier today. If you're still experiencing issues, I'd recommend replying to their message for further assistance.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Jay Dropboxer
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    TimothyD Explorer | Level 3
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