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Can't access Dropbox Account

Can't access Dropbox Account

ls871
New member | Level 2

I am urgently trying to recover the files associated with my Dropbox account however am not receiving any password reset emails or responses to submitted tickets. The latest Ticket # is 14660451. Hoping someone can help! 

 

 

3 Replies 3

Re: Can't access Dropbox Account

Walter
Dropboxer
Hey @ls871, welcome to our Community and thanks for using Dropbox!

I just checked your ticket and it seems to be closed now. May I reach out via the email address that's associated with your profile here to have a further look into this internally?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't access Dropbox Account

ls871
New member | Level 2

Hello Walter

 

Yes, that would be much appreciated. I don't know why it's closed - I never received a response or any sort of communication. 

 

Appreciate your help. 

Re: Can't access Dropbox Account

Lori
Dropboxer
Hey, @ls871! Thank you for your post today!

My colleague, @Walter, is out of the office, but I created a new ticket on my end for you to help with this.

Reply back as soon as possible, and I'd be more than happy to see what I can do.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Lori Dropboxer
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    ls871 New member | Level 2
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    Walter Dropboxer
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