cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to hear from you. What do you use Dropbox for?
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Can’t access my Dropbox app its want me to upgrade before gaining access

Explorer | Level 3

Can't access  my dropbox app due its want to up grade before gaining access to app

1 Reply 1
Highlighted

Re: Can’t access my Dropbox app its want me to upgrade before gaining access

Dropboxer
Dropboxer

Hi there @Helem46, I hope you're well today!

 

If you're being prompted to upgrade when trying to connect a new device, it's probably due to already having 3 devices or more connected to a Basic account.

 

Basic accounts have a 3 device limit, which is why when you try and connect an additional device there is a prompt to upgrade, so that you can connect more devices. You can check out more about the device limit from here.

 

If you have any old devices still showing as connected to your account that you no longer use, you can unlink these devices to free up a space to link a new one. You can check/unlink old devices with the steps outlined here.

 

Let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Do you know how to organize your files and folders?
<b>We have created a guide on folder best practice, so you can get organized now <a href="https://www.dropboxforum.com/t5/Business-Tips-tricks/Folder-structure-best-practice/m-p/428456#M39"><u>check it out here</u></a>.</b>

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?