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Can't access my old email and know the password

Can't access my old email and know the password

ShadowOfLiberty
New member | Level 2

Hi,

Today I tried to login into my dropbox account and i said that my password had been reseted.

I have an old dropbox account that has an email I can no longer access.

But I can't change the email cause the password has been reseted.

What can i do?

1 Reply 1

Re: Can't acces my old email and know the password

Daphne
Dropboxer

Hey @ShadowOfLiberty, thanks for reaching out to us here!

 

Do you have any devices connected to your Dropbox account? If so, please try out these steps to reset your password.

 

Otherwise, I would have to suggest trying to regain access to the email account, so that you can reset the password that way. Your email service provider might be able to assist with this.

 

Let me know if this helps!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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