Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
I do not have access to my old email anymore. My only email is linked to a different Dropbox account so I can't change my email address! Help!
No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc.
What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I have 2 accounts in Dropbox. My one account has an old email that I do not have anymore. I tried to change it to my current email but that one is active on my other Dropbox account. I cannot be emailed to my old email when I want help to change it.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I was really hoping to not have to make a new email. Is there any help to resetting my password without doing that?
No. Without access to the email you cannot usually do very much to an account. You can certainly not change or reset passwords etc.
What I would say is to download everything as a matter of urgency is download everything from the account safely NOW. If you are accidentally logged out for any reason then the account is not recoverable - there is no way, at all, to get a password reset without having access to the email.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
I'm experiencing the exact same thing. I had a Dropbox account with a student email address, provided by my old University, but since I'm no longer in Uni, the account was deactivated by Google, so I can't get the confirmation email needed to access Dropbox. What can I do to retreive my files? Thank you
@AleTheLadyInRed the only way to do this is to get the university to reactivate the email address. There is no other way to get the files.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hello,
I had an account with an old email that I can no longer access. I have a separate drop box that I do use. Somehow I am still got charged $99 for the old drop box that I can no longer access but I am being told my account that I do use it at max capacity and I need to upgrade.
Can I get help transferring the credit to the account that I still utilize?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!