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Can't access the website Dropbox.com through my wifi

Can't access the website Dropbox.com through my wifi

Markmichaelphot
Helpful | Level 5
I have been denied total access to Dropbox website on my Mac for some reason. My internet is working perfectly for all other sites. Subsequently, my Dropbox app doesn't turn it black at all. It says connecting to Dropbox and doesn't connect. Driving me nuts please help
2 Accepted Solutions

Accepted Solutions

Re: Can't access the website Dropbox.com through my wifi

Mark
Super User II
Can you access it via other means? So mobile data for example?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Can't access the website Dropbox.com through my wifi

Karina
Dropboxer
 
Can you let us know if you’re experiencing issues with getting connected to Dropbox through multiple different devices, or only through your Mac? 
 
If you’ve tried connecting through multiple different devices, and you’re still experiencing issues, it might be that your network has blocked access to Dropbox.
To test this, you could try connecting through a different network from the one you're currently using (in order to ensure that there are no network restrictions set up at the moment). 
 
For example, if you’re conencted through your work network, try connecting through your home network, or through mobile data on your mobile device.
 
A proxy or firewall might be the cause of not being able to access Dropbox. You can click here to get to our Help Center article to find out more on this. 
 
Hopefully that helps! 
Let me know how this works for you or if you’re still experiencing issues, and I’ll be happy to help. Thanks and have a nice week! 



Karina
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

5 Replies 5

Re: Can't access the website Dropbox.com through my wifi

Mark
Super User II
Can you access it via other means? So mobile data for example?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Can't access the website Dropbox.com through my wifi

Karina
Dropboxer
 
Can you let us know if you’re experiencing issues with getting connected to Dropbox through multiple different devices, or only through your Mac? 
 
If you’ve tried connecting through multiple different devices, and you’re still experiencing issues, it might be that your network has blocked access to Dropbox.
To test this, you could try connecting through a different network from the one you're currently using (in order to ensure that there are no network restrictions set up at the moment). 
 
For example, if you’re conencted through your work network, try connecting through your home network, or through mobile data on your mobile device.
 
A proxy or firewall might be the cause of not being able to access Dropbox. You can click here to get to our Help Center article to find out more on this. 
 
Hopefully that helps! 
Let me know how this works for you or if you’re still experiencing issues, and I’ll be happy to help. Thanks and have a nice week! 



Karina
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Can't access the website Dropbox.com through my wifi

Markmichaelphot
Helpful | Level 5
Hi Mark,
I am able to connect through my mobile network. I believe it has to do with the network. I have approached the Dropbox team from my mobile and got the same resolution thank you for your time and assistance.

Re: Can't access the website Dropbox.com through my wifi

Markmichaelphot
Helpful | Level 5
Hi Karinaa,
I am able to connect through my mobile network. I believe it has to do with the network. I have approached the Dropbox team from my mobile and got the same resolution thank you for your time and assistance.

Re: Can't access the website Dropbox.com through my wifi

Karina
Dropboxer

Hey again  @Markmichaelphot ! Thanks for keeping us updated on this, and glad we were able to help you out a bit. :slight_smile:

 

Yeap, exactly - since you were able to connect through your mobile data, a network restriction is most likely what was causing the issue.

 

If there's anything else you ever need, you can always reach back out to us here on the Community, or any of our other Official Social Support Platforms:

 

 
twitter
  • Twitter: @DropboxSupport 
 
:fb
  • Facebook: Dropbox

 

---------------------------------------------------------------------------------------------------

 

Also, if it's not too much trouble, would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access it here: http://bit.ly/2lNKIxT
 
Thank you!
 
sun with face
 
 
[This thread is now closed. If you have a similar or new question, you can ask here: 



Karina
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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