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Can’t access to my first account of dropbox

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Can’t access to my first account of dropbox

New member | Level 2

I had an older account on dropbox I actually open it 7 years ago with an email just for dropbox an email that doesn’t exist at hotmail
Now i forget the password of dropbox and I can’t open the email also from hotmail so how can i reset my password and recover my old account. It was [Removed as per Community Guidelines]
I also have the name if the folders that exist in this account if that will help me to recover it.

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Re: Can’t access to my first account of dropbox

Dropboxer

Hi @Lara tawil, thanks for messaging the Community!

 

I'm sorry to hear about this. Generally, access to the email address is required in order to login to your account or reset the password. Without this, it wouldn't be possible to get a password reset.

 

Additionally, if you haven't accessed your account for over 12 months, then Dropbox would have deactivated the account. If this occurred, then it wouldn't be possible to recover the account of the files within.

 

I'm sorry to be the bearer of bad news. If you require any further info, please let me know.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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