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Can't change password in Dropbox because I always use Google Sign-in...

New member | Level 2
New member | Level 2

I always use Google Sign-in but it seems as if there is separate password that i used for Dropbox that i no longer have.  I can get into my dropbox and the admin.  But when I reset the password, I do not get an email.  Any way to bypass?  I pretty much want to delete my account.  Thank you!

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Re: Can't change password in Dropbox because I always use Google Sign-in...

Dropboxer
Dropboxer

Hey there @adios2019 - sorry to hear you're having issues with this.

Can you try an incognito window and let me know how it goes? 

As you know, if you don't remember your password, or you need to reset it, you can always visit our website here: https://www.dropbox.com/forgot

If you get any error along the way, please forward me a screenshot so I can have a better look at the matter at hand.

On a side note, when you request a password reset, the email comes from no-reply@dropbox.com. If you don't receive this email, it’s possible that address is blocked so please check to see if the email arrived in your junk/spam folder. If it didn’t, add no-reply@dropbox.com to your address book and then try the reset again.

Once you regained access to your account, you can delete from this page: https://www.dropbox.com/account/delete

Please keep in mind that once you've deleted your account, there is no way for you or Dropbox to recover that account. Please make sure any files you want to keep from Dropbox are saved to your computer before you cancel your account.

In any case, let me know how it goes!

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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