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Can't get access to former account

Can't get access to former account

larspettem
Helpful | Level 5

When trying to log in I get a message about my password being changed because of security reasons. I am not receiving any link to my mail account. How can I proceed? I have access to the mail being used earlier, so I can`t understand what is the problem.

1 Accepted Solution

Accepted Solutions

Re: Can`t get access to former account

larspettem
Helpful | Level 5

I/we solved it!

 

The problem was that I thought I had synchronized the former Hotmail-mail account I earlier used for my dropbox to my Gmail. With a closer look into the Gmail settings, I found out that that was not the case.  By going to microsoft.com and changing the Hotmail password (and sending an activation code to my Gmail) I was able to use the updated Hotmail account to log into Dropbox! 

 

A long struggle finally solved! 🙂 

View solution in original post

4 Replies 4

Re: Can`t get access to former account

Daphne
Dropboxer
Hi @larspettem, thanks for posting!

If you haven't already, can you check your junk/spam inbox in case the email was directed there by mistake?

Otherwise, please add "no-reply@dropbox.com" as a contact in your email account, and request the password reset email again.

Keep me posted!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can`t get access to former account

larspettem
Helpful | Level 5

Unfortunately, I have tried both of your suggestions without any success. When searching in junk and spam folders nothing comes up. Any other options? I.e am I also using the same mobile number as when I created the account.

Re: Can`t get access to former account

larspettem
Helpful | Level 5

I/we solved it!

 

The problem was that I thought I had synchronized the former Hotmail-mail account I earlier used for my dropbox to my Gmail. With a closer look into the Gmail settings, I found out that that was not the case.  By going to microsoft.com and changing the Hotmail password (and sending an activation code to my Gmail) I was able to use the updated Hotmail account to log into Dropbox! 

 

A long struggle finally solved! 🙂 

View solution in original post

Re: Can`t get access to former account

Daphne
Dropboxer
I'm glad to hear that @larspettem!

If you need anything else, I'd be happy to help out so just give me a nudge here. 😀

I hope you have a great weekend ahead!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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