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Can't log in...

Can't log in...

Dougga
Explorer | Level 3

I've just changed my password.

Attempting to login to the DropBox Application does not work.  I get a wrong username or password message, though I can log into the web site.

I've changed the password to try to get this working as I mentioned, but to no avail.

The Support site has a mindless chatbox. 
There are support tickets which they show you, but no way to open a new one.

 

Once I noticed my account was locked until I clicked on a "Yes this was me" box in an email inquiring as to who was attempting to log in.  These are such absurdly unprofessional systems.  I'm not sure what to do.  I've been using Dropbox for about a decade, but they are going to such absurd lengths to not take care of their customers, I'm wondering if it's time to move on.

3 Replies 3

Re: Can't log in...

Hannah
Dropboxer
Hey @Dougga, thanks for reaching out about this and I'm sorry you're having trouble logging in to the Dropbox application.

Can you please send me a screenshot of the error message you see when you try to login, so I can check it out?

Thank you.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't log in...

Dougga
Explorer | Level 3

I kept banging on it and eventually got in.
There must be some timeout on some security device somewhere.

Re: Can't log in...

Lori
Dropboxer
Sorry to jump in here @Dougga, and wishing you a great week ahead!

Happy to see that you were able to log in, and that everything has been resolved!

Give us another shout if something comes up.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Top contributors to this post

  • User avatar
    Lori Dropboxer
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    Dougga Explorer | Level 3
  • User avatar
    Hannah Dropboxer
What do Dropbox user levels mean?
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