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Can’t log in

Can’t log in

JCU
Explorer | Level 3

Hi. Can someone help me on how to retrieve my dropbox account. Recently as I log-in to my account, it is asking for an email verification, it sends code to the email linked to dropbox, but I cannot access my Gmail since it is also asking a verification that even if I entered the correct username and password it says “Google can’t verify that this account belongs to you”. I tried all options but it won’t log me in, the same case with my dropbox.

3 Replies 3

Re: Can’t log in

Mark
Super User II

You need to speak to Google and fix your email account first. Without access to your email account it is not possible to get in to a Dropbox account


 


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Re: Can’t log in

Netboy1990
Explorer | Level 4

Hey there,

 

have you already deleted your cache?

 

Always a very good option 💪🏽 otherwise contact the help desk of Dropbox..

 

Hope I could help you, Bye

Re: Can’t log in

Hussainpstu
Collaborator | Level 8
I think u have turned on "two factor authentication" either on gmail or dropbox. Plz try to turn off.
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