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Can't log into my Dropbox Plus account

Can't log into my Dropbox Plus account

BHT12
New member | Level 2

I had to reinstall windows 10 and want to reinstall my Dropbox Plus account.  It keeps asking me to sign up for dropbox team.  I signed up and now it is telling I only have so many days on a trial.

How do I just login to my Dropbox Plus account.  Everytime I try to sign in it asks me to set up a team account.

I do not need a team account as I am the only user.  Very frustrating.  What happeneed Dropbox.  I was a huge fan.

1 Accepted Solution

Accepted Solutions

Re: Can't log into my Dropbox Plus account

Lusil
Dropboxer

Hey there @BHT12, thanks for reaching out to us!

Although it sounds like you may not have finished setting up the Business trial - which I do understand you didn't want in the first place - could you try to cancel it following these steps? Once you do, you should return to your original subscription. 

Let me know how it goes - thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Can't log into my Dropbox Plus account

Lusil
Dropboxer

Hey there @BHT12, thanks for reaching out to us!

Although it sounds like you may not have finished setting up the Business trial - which I do understand you didn't want in the first place - could you try to cancel it following these steps? Once you do, you should return to your original subscription. 

Let me know how it goes - thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Can't log into my Dropbox Plus account

BHT12
New member | Level 2

Thanks for the reply.  I was able to get on a chat with Shane and he helped get it sorted out.  All good now.

Re: Can't log into my Dropbox Plus account

Lusil
Dropboxer

Glad to hear that, @BHT12! If anything else comes up, just give us a shout. 

In the meantime, have a lovely weekend ahead! :slight_smile:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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