I cannot login from Android phone or from Chromebook in browser on both. Says "invalid login credentials". I copied/pasted the password from password manager, so I know it is correct. For the heck of it, clicked on Forgot Password on both devices. Never got the email despite trying several times. Yes, even checked the spam folder. So then I tried from the dinosaur PC, and it works fine here. Yes, the email is correct. I changed the password and tried logging in again from the Android. No luck. Any ideas?
Hey @kathleen h.14, thanks for checking in with us.
Since you mention that you were able to sign in using a different device, could you try a different browser on the ones you were having an issue with?
Let me know how it goes!
Thanks for trying that out for me, @kathleen h.14.
Hmm. Have you by any chance tried typing out your credentials to sign in?
How about using an incognito window?
Let me know of any updates - thanks!
Sorry for confusing you, @kathleen h.14.
What I meant was, instead of copy-pasting your email and password to sign in, could you try typing them?
Typing in email & password didn't help. I installed DuckDuckGo on Chromebook and now I can log in there. Something's messed up. Thanks for all your help Lusil. I created a ticket with Support. Maybe they can fix it.
Thanks for letting me know, @kathleen h.14.
I found your ticket and have made sure to pass your comments along to the member of my team reviewing this for you.
I can see that they replied to you, so when you get the chance, check your inbox and don't hesitate to get back to them with any additional info.
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