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Can't login from phone or Chromebook

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Can't login from phone or Chromebook

Explorer | Level 4

I cannot login from Android phone or from Chromebook in browser on both. Says "invalid login credentials".  I copied/pasted the password from password manager, so I know it is correct. For the heck of it, clicked on Forgot Password on both devices. Never got the email despite trying several times. Yes, even checked the spam folder. So then I tried from the dinosaur PC, and it works fine here. Yes, the email is correct.  I changed the password and tried logging in again from the Android. No luck. Any ideas?

8 Replies 8
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Re: Can't login from phone or Chromebook

Explorer | Level 4
Just realized, I open my password manager all the time on the phone. The password manager's database lives in dropbox. So somehow phone is accessing dropbox. Is this weird?
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Re: Can't login from phone or Chromebook

Dropboxer

Hey @kathleen h.14, thanks for checking in with us. 

Since you mention that you were able to sign in using a different device, could you try a different browser on the ones you were having an issue with?

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't login from phone or Chromebook

Explorer | Level 4
Hello Lusil,

Well well. Installed firefox on phone and it let me log in. I really don't want to have to install Firefox on the Chromebook, that kind of defeats the purpose of the Chromebook, 😳 if you know what I mean. Heh heh. It's new chromebook so doubtful clearing junk would help.
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Re: Can't login from phone or Chromebook

Dropboxer

Thanks for trying that out for me, @kathleen h.14

Hmm. Have you by any chance tried typing out your credentials to sign in? 

How about using an incognito window? 

Let me know of any updates - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Can't login from phone or Chromebook

Explorer | Level 4
Hi Lusil,

Going incognito didn't help in Chrome on phone. Not sure what you mean by 'typing out credentials '. Password copied from password manager. Appreciate your help with this!
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Re: Can't login from phone or Chromebook

Dropboxer

Sorry for confusing you, @kathleen h.14.

What I meant was, instead of copy-pasting your email and password to sign in, could you try typing them?


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Can't login from phone or Chromebook

Explorer | Level 4

Hi Lusil,

Typing in email & password didn't help. I installed DuckDuckGo on Chromebook and now I can log in there. Something's messed up. Thanks for all your help Lusil. I created a ticket with Support. Maybe they can fix it.

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Re: Can't login from phone or Chromebook

Dropboxer

Thanks for letting me know, @kathleen h.14

I found your ticket and have made sure to pass your comments along to the member of my team reviewing this for you. 

I can see that they replied to you, so when you get the chance, check your inbox and don't hesitate to get back to them with any additional info. 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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