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Can't login to account.

Can't login to account.

ArslanAsh
Explorer | Level 3

I have a dropbox account with a different email that I haven't used in years. It requires an authentication code to login, but I don't have the authentication app anymore because it's been years. I also don't have the phone number associated to the account.

 

What am I supposed to do? It gives me no options to recover the account. It's connected to my Gmail account, so I can literally prove it's my account by just pressing "log-in".
Regards 

1 Reply 1

Re: Can't login to account.

Mark
Super User II

The only way you can get in is by using the recovery codes given when you set up the 2 factor authentication. Without them, I'm afraid, your account is lost.

 

https://help.dropbox.com/accounts-billing/security/issues-two-step-verification


 


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