Can't redeem HP 100GB offer

[ElCoquero]

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did I get any other message regarding the matter.

[Megan]

No worries, @Dhiren1! 

I just sent you an email, and I'd be happy to take it from there. 

Cheers!

[Annam324]

I was offered 100GB free on my new HP laptop (pop up from Dropbox) yet when I signed up I only have 2gb. How do I claim the other 98?

[Pikamander2]

Here's the official Dropbox help page for the HP offer: https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

Let me know if that works.

[coderedv]

I can't redeem either, just bought a new HP. Please help out

[Megan]

Hi @coderedv, how are you today?

I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

Thanks!

[uiuiui]

hi there, I have exactly the same issue. Could someone help me? Thx!

[Megan]

Hey @uiuiui, happy Thursday! 

I'm here to help. I reached out via email, since we'd most likely need to escalate your case to our advanced agents. 

Reply back to me, and we'll take it from there. 

Thanks a bunch!