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Can't redeem Thingiverse 20GB promotion

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Can't redeem Thingiverse 20GB promotion

New member | Level 2

Registered an account on Thingiverse.

Went to download  a Thing, then got this Dropbox promo.

Clicked on it, Sign-in with Dropbox, and nothing happened.

 

Any suggestions?

19 Replies 19
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Re: Can't redeem Thingiverse 20GB promotion

Dropboxer
Hey @Chopinko, interesting question! 
 
Can you quickly have a quick look at your Plan tab for me? What do you see there? If the space has been redeemed, you should view it under Earned Space.
 
Please let me know how you get on with my advice & I'll do my best to get back in touch soon. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Can't redeem Thingiverse 20GB promotion

New member | Level 2

Hi Jane,

Thanks for your quick reply.

Nothing redeemed in my Plan section.

I have there other redeems, but not the Thingiverse 20gb promotion.

 

Best,

Chopinko

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Re: Can't redeem Thingiverse 20GB promotion

Dropboxer
Thanks for the speedy message back Chopinko!
 
When did you claim the promotion? Maybe this helps you narrow down the entries you’re seeing there. 
 
I’d appreciate a screenshot (omitting personal info) showing me your current view of the Earned Space area; please include it in your next message if possible. 
 
Thanks again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Can't redeem Thingiverse 20GB promotion

New member | Level 2

I've claimed it a few hours ago.

Here's a screenshot.

Disclaimer:

I've redeemed other promotion, which should have give me 45gb, but it gave me only 25gb. IT'S NOT ONE I'M TALKING ABOUT NOW.

PromoCoupon_EarnedSpace.jpg

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Re: Can't redeem Thingiverse 20GB promotion

Helpful | Level 7

Hi All, I have the same problem, I click on redeem space in Dropbox and on the FAQ site it said that you should be rediriect to the promo-code but nothing happened like that. I give permission to Dropbox for Thingverse and I didn't get any special space. 

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Re: Can't redeem Thingiverse 20GB promotion

Dropboxer
Chopinko I’ve removed the email addresses from your screenshot, just so as to keep aligned with the Community Guidelines
 
Since you mentioned that you claimed the Thingiverse promotion earlier today & the 25 GBs have also been registered today, I’d suppose that the issue could be with the second promotion you’re trying to connect to this account (i.e. the 45 GB one). Can you include some more info about this last bit in your next post if possible?
 
It’s great that @Michał has also joined the discussion (👋🏽), as his contribution may help us figure out what’s happening. 
 
If that’s okay with you Michał, could you also include a screenshot of your Plan tab, detailing us what you can see under Earned Space? 
 
Thanks again to both!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Can't redeem Thingiverse 20GB promotion

New member | Level 2

Hello, I also have to problem of not being able to claim the Thingiverse 20GB promotion space. I am from Germany, if that is relevant.

My plan section looks like this:

Screenshot 2020-02-23 at 15.03.53.jpg

My account settings show Thingiverse connected to my account, after I clicked on "claim" a number of times.

How do we get this working?

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Re: Can't redeem Thingiverse 20GB promotion

Dropboxer

Hey @TimurY, I'd be happy to help out with this!

So we can have a better look into this, I've reached out to the email linked with your profile here.

When you have a moment, please check your inbox for my email and we can take it from there.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't redeem Thingiverse 20GB promotion

Explorer | Level 3

Hi there, I encountered the same issue today.

I have to specify that I come from a plus (2TB) trial period that runned out yesterday. Great plan, maybe even too much at the moment.

Coincidentally, the Thingiverse promo link had been winking for a few days, and as 20gb could be enough for the next 6 months, I tried to click on it.

I logged in into the Dropbox account as required, authorized the Thingiverse app to access data, but nothing else happened.

 

Here my plan:

Schermata 2020-04-08 alle 11.01.32.jpg

 

and the linked app:

Schermata 2020-04-08 alle 11.12.50.jpg

Any chance to activate this promo?

Looking forward for your kind reply, thanks a lot!

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