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Can't see the status of my referrals

dellathebest
Explorer | Level 3

Hi, I am using these links to check the status o my referrals

 

 

https://www.dropbox.com/account/bonus

https://www.dropbox.com/account/plan

https://www.dropbox.com/account/personal?show_earned_space=True#referrals

 

But when i click "view status of referrals" it brings me back to the attached screenshots. How can I solve? I have several referrals that are uing the program but i don't get the space!

Screenshot_1.jpgi click here

Screenshot_3.jpgbrings me back here

17 Replies 17

Re: Can't see the status of my referrals

Super User II
Super User II

They should be listed on the Plan tab. Click the View more earned space link.

Re: Can't see the status of my referrals

dellathebest
Explorer | Level 3

It doesn't show them either...

Re: Can't see the status of my referrals

Super User II
Super User II
Youre not in a business account are you?

Can you screenshot what you see at https://www.dropbox.com/account/plan?role=personal

 


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Re: Can't see the status of my referrals

dellathebest
Explorer | Level 3

No personal oneScreenshot_1.jpg

Re: Can't see the status of my referrals

Super User II
Super User II
Odd.

Maybe worth logging a ticket with a link to this thread/that image and ask whats going on. Noting that you've already a lot of bonus space so I wonder if you've hit your limit? I know I'm at my limit, but, i can still see mine.

www.dropbox.com/support to log
http://dropbox.zendesk.com to track

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Can't see the status of my referrals

bam_abm
Helpful | Level 5

Hi, I've got the same problem, see screenshot. Personal account, not at limit as far as I can remember. But because there's no 'space earned' overview (supposed to be shown at the area marked in red), I can't even check this. Did you get it solved, or at least explained?

 

dropbox.png

Re: Can't see the status of my referrals

Super User II
Super User II

The link is still there. It could just be a display issue. Have you tried another browser?

 

3cbf769d17234713de9956000d1bf6a6.png

Re: Can't see the status of my referrals

bam_abm
Helpful | Level 5

Thanks for your suggestion. I'm using Chrome and have now tried IExplorer, same result. To be clear, not only the link, but the whole list is missing.

Re: Can't see the status of my referrals

Super User II
Super User II
Then you'll want to open a ticket with Support, as Mark suggested above.

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