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Can't sign in to team account

Can't sign in to team account

krabat
Explorer | Level 3

Hi,

 

I'm using a private dropbox account and received an invitation for the company I work with.

 

When I want to add a team account I get the (error) message: "Sign in to a team account".

 

The accounts are all basic plans.

 

A colleague of mine has the same setting and it worked.

 

Best

5 Replies 5

Re: Can't sign in to team account

Lori
Dropboxer
Hey @krabat, and welcome to our Community!

Can I ask what steps you follow when trying to add a team account? 

You also mentioned that the accounts are all under the Basic plan, do you want to create a Business plan and merge it with yours? 

Let me know, and we'll take it from there!
 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't sign in to team account

krabat
Explorer | Level 3

Hi Lori,

 

At Dropbox' MacOS application I click on my Icon at the top right corner and then on "add team account".

 

It's not planed to top up the basic plans.

 

Best

 

Re: Can't sign in to team account

Lori
Dropboxer
Hey @krabat

It is possible to have two separate accounts on the same device, as long as one is Business, and the other one is your individual one. 

However, it's not possible to link two Basic, Plus, Professional or Business accounts. You can always switch between accounts by signing out and back in to the app.

Can you clarify if you have two Basic accounts? 

Don't hesitate to get back to us if anything comes up.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't sign in to team account

krabat
Explorer | Level 3

How can I switch from private to business?

 

Yes, I have 2 basics accounts.

Re: Can't sign in to team account

Lori
Dropboxer
Hey @krabat

In order for you to move on a Business plan, you would need to upgrade by purchasing the plan.

Let me know if you have any issues, when doing so.

Give me a nudge if you have any other questions.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lori Dropboxer
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    krabat Explorer | Level 3
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