cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We love to hear how every person gets the most from Dropbox, and it seems everyone has a slightly different use for it - tell us yours here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't update credit card details on the site

Can't update credit card details on the site

Frances11
New member | Level 2

trying to change credit card on file---HOW???

 

1 Accepted Solution

Accepted Solutions

Re: Updating Credit Card

Elixir
Super User

Hi @Frances11, are you trying to change your Dropbox payment information? Then follow these steps:

 

  1. Sign in to dropbox.com.
  2. Click the avatar at the top of any page.
  3. Click Settings.
  4. Click Billing.
  5. Click Update on the Payment method tab.
  6. Select your new payment method and enter the requested information.

Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription. 

 

More info: https://www.dropbox.com/help/billing/change-information

 

View solution in original post

11 Replies 11

Re: Updating Credit Card

Elixir
Super User

Hi @Frances11, are you trying to change your Dropbox payment information? Then follow these steps:

 

  1. Sign in to dropbox.com.
  2. Click the avatar at the top of any page.
  3. Click Settings.
  4. Click Billing.
  5. Click Update on the Payment method tab.
  6. Select your new payment method and enter the requested information.

Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription. 

 

More info: https://www.dropbox.com/help/billing/change-information

 

View solution in original post

Re: Updating Credit Card

Lusil
Dropboxer
Hi @Frances11, thanks for checking in with us on the Forum, & welcome! :sailboat:
 
I just wanted to follow up on this & see how @Elixir's suggestion worked out for you. Were you able to resolve your concern in the end?
 
Feel free to keep us updated on the matter here or if you have any further questions, & we’ll make sure to get back to you here as soon as possible. Thanks in advance & have a great week ahead! :upside_down:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Updating Credit Card

hjn157
Helpful | Level 6

I set up a drop box account through my apple account (mobile).  I would like to change my payment method to a business credit card not associated with my apple account.  Is this possible?

Re: Updating Credit Card

Lusil
Dropboxer
 
I’d kindly recommend contacting Apple Support from more info on the matter, since you mention that:
 

@hjn157 wrote:

I set up a drop box account through my apple account (mobile).  

If you have any other questions, just give us a shout. Have a great day ahead! :slight_smile:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can't update credit card details on the site

IanHaldimann
Explorer | Level 4
I go to settings and there is no billing link to click.

Re: Can't update credit card details on the site

DruidUser
New member | Level 2

Me too Ian!

 

Re: Can't update credit card details on the site

Rich
Super User II

Click the Billing tab at top of the page. If you don't have a Billing tab then you're either not on a paid subscription, or you started your subscription through the Apple or Google Play stores, in which case you need to contact them.

c5c53d52d555b46773b3a3137ecb1eed.png

Re: Can't update credit card details on the site

Rebecca Phillips
New member | Level 2
I have no Billing link to click

Re: Can't update credit card details on the site

Lusil
Dropboxer

Hey @Rebecca Phillips, thanks for nudging us on this thread!

 

If you don't see a Billing tab, could it be that you're on a Basic (free) account? You can check this by going to your Plan tab

 

Let me know what you find - thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    jeffsmorris New member | Level 2
  • User avatar
    Lusil Dropboxer
  • User avatar
    Rebecca Phillips New member | Level 2
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
Need more support?