Can't update credit card details on the site

[Frances11]

trying to change credit card on file---HOW???

[jeffsmorris]

I have no billing tab in order to update my credit card. I am a paid user since I just received a credit card charge from Dropbox.com (which helped me realize I no longer use that credit card and have to change it). I did not sign up through Apple as I don't have an Apple account. How do I change this credit card?? 

[Walter]

Hi @jeffsmorris; thanks for joining our Community and happy Monday!

At first, note that this charge seems to be associated with an annual Plus account and the account you're looking at in your screenshot seems to be part of a free team account so it's normal not to have a billing tab to update the billing info. You should be able to verify if that's the case by looking at the account's plab tab. 

Could you try our self served look up tool and see if the email address that's associated with the charge in question matches the one you see on your account's settings online as shown within your screenshot? 

Let me know what you find!