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Can't use new Quicken code for 5GB storage

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Can't use new Quicken code for 5GB storage

Explorer | Level 3

When I entered the code that Quicken provided Dropbox said I've already used that code.  Maybe I used that code in the past, but it was years ago for only 2G. This code is for 5GB, and since this is a new code and I just renewed my Quicken I feel I'm entitled to it. But I can't figure out how to get it. The bot is completely useless! How do I get Dropbox to accept my new code and get my 5GB?

7 Replies 7
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Re: Can't use new Quicken code for 5G storage

Super User II

You can typically only claim a particular type of promotion once. If you've claimed a Quicken bonus in the past, you'll likely be unable to claim another one. As far as I know, the Quicken bonuses have always been 5GB, while 2GB is what you get when you open a free Dropbox account.

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Re: Can't use new Quicken code for 5G storage

Explorer | Level 3

Thank you Rich. So apparently I have never used a Quicken code then. I must've gotten the 2 GB when I opened my Dropbox account. So what do I do now?

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Re: Can't use new Quicken code for 5G storage

Dropboxer

Hey @CatzrUs!

 

Out of curiosity, do you see any entries for a Quicken promotion from your Plan page here? It will be under the "Earn more space" section, you may need to click the option "View more earned space" underneath to see all entries.

 

Hope this helps!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't use new Quicken code for 5G storage

Explorer | Level 3

No, I only got a 250 MB bonus for completing "getting started".

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Re: Can't use new Quicken code for 5G storage

Dropboxer

I see, thanks for checking that @CatzrUs

 

I'd be happy to look into this a little further with you to see what we can find, so I've reached out to the email linked with your profile here.

 

If you'd like to do some investigation with me into this, please check your inbox when you have the chance for my message and well go from there.

 

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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5G Quicken User Offer (coupon code not acceptable?)

New member | Level 2

When I enter the code that Quicken provided it says I have already used a code of this type. I checked troubleshooting suggestions and looked at my plan/account/promos and I've never used a Quicken code before. I checked the community help and another individual was encouraged to log a ticket but the link provided put me in a loop without a solution. Can you please help me to figure this out?

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Re: Can't use new Quicken code for 5G storage

Dropboxer

Thanks for posting @jb202009!

 

We'd need to have a closer look into this through our Support channel, so I've reached out to the email associated with your account here.

 

When you have the chance, please check your inbox for my message and get back to me there. Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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