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Can you cancel my subscription?

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Can you cancel my subscription?

Explorer | Level 3

Please cancel my subscription, without sending me help tutorials. It doesn't work. Please cancel it and notify me via email. Thank you.

3 Replies 3
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Re: Can you cancel my subscription?

Dropboxer

Hello @Nana22, thanks for reaching out to us on the Dropbox Community. 

 

Due to account-specific info needed, and since this is a public platform, I'd recommend going to this link via an incognito window and submitting a Help Request to have a better look into this. 

 

Hope this helps to some extent!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can you cancel my subscription?

Explorer | Level 3

Hi Lusil,

 

The only options available are chatbot and community. There is no option to log a service request.

Can you please check otherwise?

 

Regards,

Nana

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Re: Can you cancel my subscription?

Super User II

@Nana22 wrote:

There is no option to log a service request.


Visit the page while NOT logged into your Dropbox account, and you'll see a button for billing issues.

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