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Can you help me cancel a Professional trial as I'm not seeing a cancel button?

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Can you help me cancel a Professional trial as I'm not seeing a cancel button?

New member | Level 2

Hi,

I have started a free professional trial and I want to cancel it beforte the due date.

I have followed the steps but I can't see the MANAGE PLAN. There is only the button UPGRADE? So where can I cancel my trial? If have received an email of dropbox that my trial period is on going but I can't find it anywhere?!

Please inform cause I don't want this plan.

Catherine

5 Replies 5
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Re: Cancel free trial dropbox professional

Dropboxer

Hi @catherineODB; welcome to our Community and happy Monday!

Can you please check your account's plan tab and let me know what it's reporting at the moment?

If it shows that you're on the free, Basic plan, then you must have successfully cancelled your trial already.

I hope this helps and please keep me posted! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cancel free trial dropbox professional

New member | Level 2
Hi Walter,
 
Thanks for your reply.
There is mentioned BASIC but I did not cancel the trial. I have received an email that my trial is running until 13 march 2020.
 
So, why can't I manage this in my dropbox account? Seems not correct to me cause they have my PayPal info.
Please do the necessary and confirm.
 
Catherine
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Re: Cancel free trial dropbox professional

Dropboxer

Thanks for your swift reply and checking this out for me Catherine; I appreciate it. 

As I'll need account specific information at this point to assist further, would it be OK if I reached out via the email address that's connected to your profile here on our Community? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Cancel free trial dropbox professional

New member | Level 2

Perfect.

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Re: Cancel free trial dropbox professional

Dropboxer

Upon creating a ticket for you, I was able to find your existing one on our system and got back to you through that Catherine.

Whenever you get the chance, please take a look at your inbox for my message (ticket with ID: 10349357) and we'll take it from there.

Thanks again! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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