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Can you help me free up space on my account?

Re: freeing up space

odioc
Explorer | Level 3

Walter: The folder is shared with no-one but me. So why is it taking up all the space? My account says 2.54 GB is taken up by shared files. I have deleted everyone so the files are not shared anymore by anyone. Only I have access now. But it still says 2.54 GB! I don't understand this!!!

Re: freeing up space

Lusil
Dropboxer

Hey @odioc, thanks for keeping us in the loop throughout this. 

You mention that your previously shared folder now show Only you, as you've removed other members. However, if you still see an icon that looks like two people on it, it means that it's still considered to be a shared folder.

Have you by any chance followed these steps to unshare the shared folder completely?

Also, private and shared folders take up space on your account and, even if you unshare the folder, you may have to remove unwanted files. 

In this case, if you don't want to lose access to those files, you can simply download them locally on your computer before removing them. 

Even if you delete something by accident, you can try and restore it within your account's recovery period, following these instructions

Finally, you can also earn storage to increase your account's quota as outlined in this article.

Hope this helps, but let us know if you have any other questions!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

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    Lusil Dropboxer
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    odioc Explorer | Level 3
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    Walter Dropboxer
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