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Can you help me get a receipt for an account that's not mine as the lookup tool isn't working?

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Can you help me get a receipt for an account that's not mine as the lookup tool isn't working?

New member | Level 2

Hi,

 

Someone used my company's corporate card for a dropbox subscription. I am unable to find any details about it. It could be a legitamate charge but I need to the receipt. I tried using https://www.dropbox.com/payments/find_receipt, but its not working. Can someone provide me an alternative solution. Thank you! Transaction number is [personal information removed as per Community Guidelines].

 

Thank you.

1 Reply 1
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Re: Can you help me get a receipt for an account that's not mine as the lookup tool isn't working?

Dropboxer

Hi there @serena1999, thanks for checking in with us about this. 

 

Due to account-specific info that'd be needed in this case, go to this link from a private browser (without signing in), and fill in the details shown in each box to submit a Help Request to our team.

 

If you'd like, once you've submitted a ticket there, you can let me know its ID (eg. #1234567) so that I can pass your comments along to the member of my team that'll be looking into this matter for you.

 

Keep me posted, thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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