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Can you help me locate to which account my upgrade was applied?

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Can you help me locate to which account my upgrade was applied?

New member | Level 2

I upgraded dropbox yesterday and still not working. Recieving message that dropbox is full.

1 Accepted Solution

Accepted Solutions
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Re: Can you help me locate to which account my upgrade was applied?

Dropboxer

Hey there @abrahambattat - sorry to hear about this.

Most likely, you upgraded another account other than the one you're currently looking at.

To confirm if this is the case, you can use our self served look up tool for charges to identify to which account was the upgrade applied to begin with.

This is the link to our (charges') look up tool for your convenience Abraham:

https://www.dropbox.com/payments/find_receipt

Once you match your charge with the email address and account you upgraded, simply try logging into that account.

If you don't remember your password, or you need to reset it, you can visit our website here: https://www.dropbox.com/forgot 

Please enter the email address associated with your upgraded Dropbox account (the email address you found when using our lookup tool from above). You'll then receive an email from no-reply@dropbox.com with the steps to reset your password.

I hope this helps and keep me posted on your findings!

PS: Also note that account specific and especially billing inquiries are best handled through our official channels so if you're still having issues with this, I'd advise to log a ticket with our team so we can help further with all of our tools available. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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View solution in original post

1 Reply 1
Highlighted

Re: Can you help me locate to which account my upgrade was applied?

Dropboxer

Hey there @abrahambattat - sorry to hear about this.

Most likely, you upgraded another account other than the one you're currently looking at.

To confirm if this is the case, you can use our self served look up tool for charges to identify to which account was the upgrade applied to begin with.

This is the link to our (charges') look up tool for your convenience Abraham:

https://www.dropbox.com/payments/find_receipt

Once you match your charge with the email address and account you upgraded, simply try logging into that account.

If you don't remember your password, or you need to reset it, you can visit our website here: https://www.dropbox.com/forgot 

Please enter the email address associated with your upgraded Dropbox account (the email address you found when using our lookup tool from above). You'll then receive an email from no-reply@dropbox.com with the steps to reset your password.

I hope this helps and keep me posted on your findings!

PS: Also note that account specific and especially billing inquiries are best handled through our official channels so if you're still having issues with this, I'd advise to log a ticket with our team so we can help further with all of our tools available. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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