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Can you help me login to my account without my two step verification devices?

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Can you help me login to my account without my two step verification devices?

New member | Level 2

Dear Bropbox team, 

 

I have a DB account with "Two step verification' attached with my two different cell phone numbers whcih are currently unavailabe/lost, how Can I recover my account. 

Thanks. Mehedi.

2 Replies 2
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Re: Can you help me login to my account without my two step verification devices?

Dropboxer

Hi @mhr_00, thanks for posting today!

Generally, if you have two step verification, and don’t have the devices used, you’ll need to use the emergency backup code generated at the time you set it up to login to your account.

 

Without the code, it wouldn’t be possible to regain access to the account.

 

Hope this helps!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can you help me login to my account without my two step verification devices?

New member | Level 2

Dear Jay, Thanks much for your replay. I had the 16 digit code but after pressing the code it said the code is not valid. However thanks again for your help. It's appreciated. 

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