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Cancel Dropbox Plus and revert back to Basic Dropbox with 35GB earned storage.

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Cancel Dropbox Plus and revert back to Basic Dropbox with 35GB earned storage.

New member | Level 2

I have canceled Dropbox Plus at the Apple Store.  I was only using 1% of the 2 TB space.  On the Basic Plan, I had over 35 GB of earned storage space.  My Dropbox Plus plan goes until September 5, 2020.  I want to make sure that I can keep my Basic Plan with 35 GB storage and not lose my 20GB currently on Dropbox.

Jody

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Re: Cancel Dropbox Plus and revert back to Basic Dropbox with 35GB earned storage.

Dropboxer

Hi @jjhama; welcome to the Community and happy Monday!

 

To directly get to the chase,any promotional space you've added to your account will remain as is when your account gets downgraded; only space earned through referrals will get halved as those are 500 MB when on the free, Basic plan and 1 GB when on the Plus, Professional or Family plan. 

 

I hope this helps and please let me know if you have any more questions, Jody. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply 1
Highlighted

Re: Cancel Dropbox Plus and revert back to Basic Dropbox with 35GB earned storage.

Dropboxer

Hi @jjhama; welcome to the Community and happy Monday!

 

To directly get to the chase,any promotional space you've added to your account will remain as is when your account gets downgraded; only space earned through referrals will get halved as those are 500 MB when on the free, Basic plan and 1 GB when on the Plus, Professional or Family plan. 

 

I hope this helps and please let me know if you have any more questions, Jody. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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