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Cancel Dropbox plus trial and subscription but can't access account

Cancel Dropbox plus trial and subscription but can't access account

RyanGodwin
New member | Level 2

Hi, 

 

We no longer have access to an account -  [removed per the Community's Guidelines] but it is currently running a 14-day trial. Can we cancel / delete this account without accessing it?

 

1 Reply 1

Re: Cancel Dropbox plus trial and subscription but can't access account

Walter
Dropboxer

Hi @RyanGodwin; welcome to our Community!

 

If you don't have access to the account in question, I'd suggest getting in touch with our support team for further assistance.

 

Just make sure to use an incognito window and from this page, click on the 'Need help with a billing issue?' button.

 

From there, submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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