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Cancel Subscription to Dropbox

Cancel Subscription to Dropbox

larsba
New member | Level 2

My 30-day free business dropbox account was cancelled and my account frozen.  I thought i would be easy to pay for an extension to my business account, but found out it was a minimum of $750.00 per year (minimum of 5 persons).  We are a 2 person company & can't afford $750.00.

 

I thoght I was going to lose my information sop I paniced and signed up for a family plan, but my partner could not join the account because it said "you already gave an account".

 

Therefore, I want to cancel my business account.

 

Before I subscribed to the family paln, the dropbox team was chatting with me continuosly.  After I signed up for the fgamily paln, I can't reach anybody.  I am completely lost as what to do.  HELP!

1 Reply 1

Re: Cancel Subscription to Dropbox

Walter
Dropboxer

Hey there @larsba; welcome to our Community and sorry to hear about this.

 

If you've already contacted our Support team, could you provide me with the ticket's ID so that I can locate it on our system?

 

Otherwise, would you please elaborate on the issue you're facing at the moment in order for us to advise further? 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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