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Cancel a subscription of an invalid email ID

Cancel a subscription of an invalid email ID

nagasid
New member | Level 2

Hi,

 

I had tkaen a subscription to Dropbox at an earlier company of mine and used to pay from my card and get it reimbursed. I find that I continue being charged for that account and need to cancel that subscription. 

 

Am unable to find a link to explain this to support.

 

Best regards,

Nagasid

1 Reply 1

Re: Cancel a subscription of an invalid email ID

Jay
Dropboxer

Hi @nagasid, thanks for joining the Community!

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into the current account you're using to post this thread, clicking this support link and providing as much info as possible.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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