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Cancel account of deceased user

Cancel account of deceased user

xandrar47
Explorer | Level 3

How do I cancel the account of a deceased user? Dropbox is currently charging estate bank account automatically  I am Executor for the account, have the user ID but not the password. Unfortunately the user ID is attached to an email address that is no longer being used and so I cannot access a reset password option through that email.

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Re: Cancel account of deceased user

Mark
Super User II

Sorry to hear of your loss @xandrar47 

 

Please see https://help.dropbox.com/accounts-billing/settings-sign-in/access-account-of-someone-who-passed-away for how to do this


 


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    Mark Super User II
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