cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cancel and Downgrade to Free account

Highlighted

Cancel and Downgrade to Free account

New member | Level 2

HELP , i want to downgrade to free account, and all the options are not showing on my screen , not that i can see!  How can stop them from charging me?

1 Reply 1
Highlighted

Re: Cancel and Downgrade to Free account

Dropboxer

Hi @GGrant0823; welcome to our Community!

 

I'll be happy to look into this for you; I'll just need some additional information first. 

 

Can you please let me know what is your account's plan tab showing and if you upgraded via our website or the app store on a mobile device? 

 

Let me know what you find and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?