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Cancel just the free trial period

hakunamatata
Helpful | Level 5

Hey,

I'm in a free trial period of dropbox business account. I will stay with the business account and I want to be billed as soon as possible because some limits in the space are being imposed (3tb, i.e.). 

So, a just wanna cancel the free trial period and begin the paid period. Anyone knows how could I do that? 

 

13 Replies 13

Re: Cancel just the free trial period

Super User II
Super User II

Hi @hakunamatata 

Can you try going to www.dropbox.com/plans and see if that works?


 


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Re: Cancel just the free trial period

hakunamatata
Helpful | Level 5

I never supposed to have a free trial.

Since day one I had filled all the forms with my payment options. But I don't know why I'm going through the free trial period. I never asked to have a free trial. 

When I went to the page that you've suggested i was redirected to my admin profile in the payment options. So, it still the same... :(

 

Re: Cancel just the free trial period

Dropboxer
Dropboxer

Hey @hakunamatata! I Heart your user name! 

Hakuna matata means no worries in Swahili. So, no worries!  

Just go to your Billing tab in the admin console and select "upgrade". 

Let me know if you successfully reverted to the paid version. 

Thank you!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cancel just the free trial period

hakunamatata
Helpful | Level 5

Hey Fiona!

 

Thanks! I tried that with no success. After some effort I figured out the link:

https://www.dropbox.com/team/renew

in which I could anticipate my billing period.

 

Thanks a lot!

 

Re: Cancel just the free trial period

Dropboxer
Dropboxer

Happy to know you reverted to the paid version of Business. 

I believe the following might be helpful 

You can contact our support team live, from your admins console Help section. 

If there is anything else we can help with, we are at your service. Don't hesitate to create a topic with any questions.

Happy 2020! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cancel just the free trial period

Nellhay New member | Level 2
New member | Level 2
I want to cancel my membership immediately including the trial.

Re: Cancel just the free trial period

Dropboxer
Dropboxer

Welcome to the Community! 

I see that you have an open ticket with us @Nellhay. Did our support representative help you with the cancellation? Let me know. 

Thank you!

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cancel just the free trial period

Joan5 New member | Level 2
New member | Level 2

I want to cancel my membership immediately including the trial.

 

Re: Cancel just the free trial period

Dropboxer
Dropboxer

Hey @Joan5, thanks for joining the discussion here!

You can check out the steps to cancel your trial from here.

If you started the trial through the mobile app, then check out this article instead.

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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