cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to make our Community work for you and we need your help. Take our short survey!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cancel just the free trial period

Highlighted

Cancel just the free trial period

Helpful | Level 5

Hey,

I'm in a free trial period of dropbox business account. I will stay with the business account and I want to be billed as soon as possible because some limits in the space are being imposed (3tb, i.e.). 

So, a just wanna cancel the free trial period and begin the paid period. Anyone knows how could I do that? 

 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Cancel just the free trial period

Helpful | Level 5

Hey Fiona!

 

Thanks! I tried that with no success. After some effort I figured out the link:

https://www.dropbox.com/team/renew

in which I could anticipate my billing period.

 

Thanks a lot!

 

View solution in original post

15 Replies 15
Highlighted

Re: Cancel just the free trial period

Super User II
Super User II

Hi @hakunamatata 

Can you try going to www.dropbox.com/plans and see if that works?


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: Cancel just the free trial period

Helpful | Level 5

I never supposed to have a free trial.

Since day one I had filled all the forms with my payment options. But I don't know why I'm going through the free trial period. I never asked to have a free trial. 

When I went to the page that you've suggested i was redirected to my admin profile in the payment options. So, it still the same... :(

 

Highlighted

Re: Cancel just the free trial period

Dropboxer
Dropboxer

Hey @hakunamatata! I Heart your user name! 

Hakuna matata means no worries in Swahili. So, no worries!  

Just go to your Billing tab in the admin console and select "upgrade". 

Let me know if you successfully reverted to the paid version. 

Thank you!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Cancel just the free trial period

Helpful | Level 5

Hey Fiona!

 

Thanks! I tried that with no success. After some effort I figured out the link:

https://www.dropbox.com/team/renew

in which I could anticipate my billing period.

 

Thanks a lot!

 

View solution in original post

Highlighted

Re: Cancel just the free trial period

Dropboxer
Dropboxer

Happy to know you reverted to the paid version of Business. 

I believe the following might be helpful 

You can contact our support team live, from your admins console Help section. 

If there is anything else we can help with, we are at your service. Don't hesitate to create a topic with any questions.

Happy 2020! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Cancel just the free trial period

New member | Level 2
New member | Level 2
I want to cancel my membership immediately including the trial.
Highlighted

Re: Cancel just the free trial period

Dropboxer
Dropboxer

Welcome to the Community! 

I see that you have an open ticket with us @Nellhay. Did our support representative help you with the cancellation? Let me know. 

Thank you!

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Cancel just the free trial period

New member | Level 2
New member | Level 2

I want to cancel my membership immediately including the trial.

 

Highlighted

Re: Cancel just the free trial period

Dropboxer
Dropboxer

Hey @Joan5, thanks for joining the discussion here!

You can check out the steps to cancel your trial from here.

If you started the trial through the mobile app, then check out this article instead.

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?