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Cancel subscription invoices

Cancel subscription invoices

amadera
New member | Level 2

I canceled my subscription , I still need the last invoice and the refund recipe, where do i get them?

3 Replies 3

Re: Cancel subscription invoices

Lusil
Dropboxer
Hi there @amadera, thanks for checking in. 

Generally, if you're on a subscription, you can find all your receipts and invoices from the Billing tab. 

If you've downgraded to a Basic (free) account, you'll have to get in touch with our Support team for more information. 

You can reach out to them from this link, using an incognito window, without signing in. 

Once you fill out the details required, let me know the ticket ID (eg. #1234567) that's associated with your query and I'll make sure to check it out. 

Give me a shout if you have any trouble along the way. Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cancel subscription invoices

amadera
New member | Level 2

Great, How do I contact the support team?? I use the links and it just takes me back here again. NOT helpful at all...........

Re: Cancel subscription invoices

Walter
Dropboxer

Did you make sure you did this on an incognito window without signing into any Dropbox account @amadera?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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