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oystein
New member | Level 2

Hi. I have no access to my dropbox as I do not have access to my old job email, nor my password. How can I cancel this subscription?

1 Reply 1

Re: Cancel subscription

Walter
Dropboxer
Hey @oystein; welcome to the Community and sorry to hear about this.

In this case, I'd recommend getting in touch with our Support team for further assistance. 

Just make sure to use an incognito window without logging into any account.

Then, from this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page by inputting your payment's information along with an email address we can contact you at. 

I hope this gets resolved for you soon!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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