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Cancel subscription

Nardia
New member | Level 2

Hi all, 

I can't see a cancel subscription button as the website suggests. I really need to cancel and get refunded as this was an accidental subscription - I already have one on my work email. 

Any help will be appreciated. 

Nardia

16 Replies 16

Re: Cancel subscription

drsmhb
Helpful | Level 7
Please contact the dropbox support they will guide you

Re: Cancel subscription

Rich
Super User II

@Nardia wrote:

I can't see a cancel subscription button as the website suggests.


Did you subscribe on the Dropbox website, or did you do it through the app on a mobile device? If you subscribed on a mobile device, you need to cancel through the Subscriptions section on your device. If you subscribed through the website, make sure you're signed in to the correct account, then try this link:

 

 

And keep in mind that refunds are not generally available.

 

Re: Cancel subscription

ale70
Explorer | Level 4

It's Impossible to unsubscribe!!!! I try all the way and they haven't a call center

Could somebody help me????

Re: Cancel subscription

Mark
Super User II

If you are not seeing the downgrade option on this account it means you've accidentally got a second one and THATS the one you need to log in on. Check your emails to see what account it was upgraded on. 


 


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Re: Cancel subscription

ale70
Explorer | Level 4

That it's my only account and I have a basic subscription. There isn't the link to downgrade or unsubscribe. I check and it doesn't exist!

I need help to unscribe.... 

 

Re: Cancel subscription

Hannah
Dropboxer
Hey @ale70, thanks for posting in our Community!

Can I reach out to you via email on the address you have here on the Community, so we can look into this together?

Let me know.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Cancel a subscription that was opened on a computer I no longer have

The Good LIfe
New member | Level 2

I started my Dropbox subscription on a computer that has an operating system no longer supported by Dropbox. So now, how do I cancel that subscription -- and stop paying for it?

 

Re: Cancel a subscription that was opened on a computer I no longer have

Megan
Dropboxer
Hi @The Good LIfe, thanks for posting to our Community!

You can cancel your plan using any device. You don't need to do it from the device you used in the past. 

Have you tried following these steps

Cheers!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Droppbox refusing support!

Frog2
Explorer | Level 4

Why is Droppbox not suppling a direct support. Asking for an uppgrade I ended up with two accounts and it is impossible to unsubscribe from Droppbox. The instructions for unsubscribing a prenumeration are useless as there are no point where to unsubscribe even if they say so. This is not a serious company from my point of view.

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