You need to log a ticket at www.dropbox.com/support and ask for help.
You will probably need to do it via the account you upgraded, however.
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No one here can do that for you. You can cancel your account yourself by following the steps in the following help article:
Assuming you're eligible for a refund, you would need to contact Dropbox Support directly.
I would have thought that dropbox would care about it's community. At this time of extreme financial and social hardship you would think that dropbox would follow the lead of so many other companies and be generous when it comes to doing the right thing. I have an annual renewal with dropbox, but i have not used the service in a year and yesterday I was autobilled for the entire year again. I no longer can afford or want dropbox. This payment could make it difficult for me to pay my rent and buy food for my family, but there seems to be no human presence at dropbox. This will be something that is remembered. I would hope that you would refund the money that was just charged and cancel my year.
Please go to https://help.dropbox.com/accounts-billing/cancellations-refunds/downgrade-dropbox-plus-professional-... for instructions on how to cancel your subscription. Please contact Dropbox Support, https://www.dropbox.com/support/email/billing_and_payments/submit, to see if you can get a refund. I hope this helps!
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Hej @Amelie2, tack för att du når ut till oss här!
Eftersom du nämnde att du avbröt prenumerationen men fortfarande debiteras skulle jag föreslå att du kontaktar vårt supportteam för ytterligare hjälp med dessa avgifter.
För att göra detta kan du besöka denna sida här och fylla i relevanta detaljer under avsnittet "Skicka en hjälpförfrågan" här.
Låt mig veta om du har några frågor!
Ursäkta eventuella översättningsfel, vi använder ett översättningsverktyg!
Please excuse any translation mistakes, we're using an translation tool!
Hey @Amelie2, thanks for reaching out to us here!
Since you mentioned that you cancelled the subscription but are still getting charged, I'd suggest reaching out to our Support team for further assistance with these charges.
To do this, you can visit this page here and fill in the relevant details under the "Submit a help request" section here.
Let me know if you have any questions!
Hello, I was charged for a Dropbox account I no longer use. The account is associated with a work email & I'm no longer employed at that company; therefore, I do not have access to that email & did not recieve a bill/subscription due notification. I would like to cancel the subscription & recieve a refund. Please advise on the steps needed to resolve this issue. Thank you.
Hello @KSscott, I hope you're well today!
You would need to reach out to our Support team for assistance with this due to the nature of the info we'd need to discuss with you.
Please check out the steps I outlined above on how to reach out to the team and if you'd like to, let me know the ticket number (eg. #1234567) you receive so I can pass along your comments from here.
Hope this helps!
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For more info on available support options, see this article.
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