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Cancel and delete my subscription

New member | Level 2
New member | Level 2
How you doing I want to cancel and delete my subscription my friend downloaded it to my phone and I don’t want it
Highlighted

How do I cancel my Plus account and get a full refund after less than a week

New member | Level 2
New member | Level 2

I subscribed to Dropbox with a Plus account last Monday (25 May) and would like a complete refund and to cancel as it is completely useless. There is no support, my password won't change, uploading is beyond slow, the software is unusable and I am wasting so much time dealing with something that should be simple and easy. The worst software I have EVER seen. It's off the scale.

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Re: How do I cancel my Plus account and get a full refund after less than a week

Super User II
Super User II

Refunds are only issued where legally required: https://help.dropbox.com/accounts-billing/payments-billing/refund


 


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Re: Cancel and delete my subscription

Super User II
Super User II

If you are paying via the app store you need to stop your payments via that. 

 

Then you can close account via https://help.dropbox.com/accounts-billing/create-delete/delete-account


 


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Re: How do I cancel my Plus account and get a full refund after less than a week

New member | Level 2
New member | Level 2
Thanks. I still have a week to get my refund.
Highlighted

Getting charged for years for an account cannot access

New member | Level 2
New member | Level 2

so i have an old email linked to my old drop box account and cannot get the monthly subscriptions turned off, cannot get access to old account and no one replied to my previous support requests. i had to start up a new account just to get this far on a different email - what a joke. I am going to go the the bank as well and get that cancelled as the credit card the subscriptions are coming out of actually expired in 2019 yet the monthly subscriptions are still coming out of the next credit card with a new expiry. i cannot access anything and no one will assist me , only stupid automated responses, this drop box is actually thievery ! I never even used the account for over a year so yeah

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Re: Getting charged for years for an account cannot access

New member | Level 2
New member | Level 2

and further, when i do the credit card billing checker , dropbox DOES NOT RECOGNISE the credit card they are charging! Go figure

Highlighted

Re: Getting charged for years for an account cannot access

New member | Level 2
New member | Level 2

Hi:

I'm just a user like you. But tell me something. Can you access your old Dropbox account or not? Think it's not quite clear from your message. At least for me.

Kind regards,

pemifegon

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Re: Getting charged for years for an account cannot access

New member | Level 2
New member | Level 2

I've read your first message twice and noticed you can't access your Dropbox account. Have you forgoten your Dropbox password? If so, why don't you reset it? Having trouble accessing your email account linked to Dropbox, to reset this one? First try to get access to you Dropbox linked email account. Reset its password and create a new one, so you can access the email account. When you do this, try reseting your old Dropbox account password (there ought to be a link to perform this action), then access your email, change the old account password and access it. If you've already done all the above and it didn't work I'm very sorry but I've run out of ideas.

Kind regards,

pemifegon

Highlighted

Re: Getting charged for years for an account cannot access

Super User II
Super User II

You need to contact support or your card issuer to stop payments. 

 

www.dropbox.com/support to get to Dropbox. 

You may need to ensure you are logged out and then choose the option around 'getting help logging in'. 


 


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