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Cancelled Dropbox Plus but still getting billed.

Cancelled Dropbox Plus but still getting billed.

2davidcampbell
Helpful | Level 5

Cancelled Dropbox Plus but still getting billed. How do I make it STOP. When I call support I cannot speak with a live person and none of the recommended online methods work.  Very frustrated and will have to dispute the charge with my credit card company unless I can get some help.

 

5 Replies 5

Re: Cancelled Dropbox Plus but still getting billed.

Rich
Super User II

@2davidcampbell wrote:

Cancelled Dropbox Plus but still getting billed. How do I make it STOP.


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Re: Cancelled Dropbox Plus but still getting billed.

2davidcampbell
Helpful | Level 5

I have done as you suggested to no avail.  Will have to file a dispute with my credit card company unless you have another suggestion.  I spoke with a Dropbox customer service person (whom I believe was in India) via live chat and after 30 minutes said that my issue was beyond his expertise and he gave me the same advice as you.

Re: Cancelled Dropbox Plus but still getting billed.

Rich
Super User II

@2davidcampbell wrote:

I have done as you suggested to no avail.


You've opened a ticket? If so, reply here with the ticket number and one of the Dropboxers will likely see it on Monday.

Re: Cancelled Dropbox Plus but still getting billed.

2davidcampbell
Helpful | Level 5

Here is the ticket number: Ticket #14831399

Re: Cancelled Dropbox Plus but still getting billed.

Lori
Dropboxer
Hi @2davidcampbell, I hope you're doing well! 

I sent you a new email on my end, and I'd be happy to look into this with you.

Thanks!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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    Lori Dropboxer
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    2davidcampbell Helpful | Level 5
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    Rich Super User II
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