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Cancelled Dropbox trial but now Dropbox trying to change me

Cancelled Dropbox trial but now Dropbox trying to change me

Scrabble
New member | Level 2

I signed up for the Dropbox free trail, to download COVID safety poster, once I’d done this I realised I wouldn’t need to use Dropbox for anything further and immediately cancelled my trial and subscription. I now see I should have received a cancellation email which I didn’t, I am not being told they are trying to take payment for my subscription (which I cancelled). I’ve gone through all the different help sections and the options offered aren’t there, ie; go to setting, subscription, cancel plan etc. Done it all and can not cancel my account as apparently cancelling subscription is not the same as cancelling my account which is what I need to do. I have totally no need for Dropbox and just want to leave without being charged

1 Accepted Solution

Accepted Solutions

Re: Cancelled Dropbox trial but now Dropbox trying to change me

Mark
Super User II

That email is standard. If Apple is saying its cancelled you are OK


 


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4 Replies 4

Re: Cancelled Dropbox trial but now Dropbox trying to change me

Mark
Super User II

It depends upon where you took out your subscription - if it was via an appstore you need to cancel it via there. 

 

If it was direct through the Dropbox website you can do it on the website. 

 

See https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial


 


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Re: Cancelled Dropbox trial but now Dropbox trying to change me

Scrabble
New member | Level 2
Hi I cancelled through my phone and I have checked with the App Store and that just says I need to resubscribe but I still got an email from Dropbox saying they are trying to take money from my account. Worried as I have cancelled but they are emailing about money when I am not using it at all.

Re: Cancelled Dropbox trial but now Dropbox trying to change me

Mark
Super User II

That email is standard. If Apple is saying its cancelled you are OK


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: Cancelled Dropbox trial but now Dropbox trying to change me

Scrabble
New member | Level 2
Thanks hope that’s the end of it then. Thanks for your help
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