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Cancelled a subscription two years ago, but still getting bills during the 2 years.

Cancelled a subscription two years ago, but still getting bills during the 2 years.

CinderellaMayo
Explorer | Level 3

Hi,

 

I managed our family business' subscription more than two years ago, but had to cancel it because we realized we didn't need the cloud to save the documents. So, I canceled the account and the email connected to it. The subscription is being paid through my mom's card who manages the business. I left home to work abroad, now my mom showed me that she is still getting billed for the cancelled account? Who do I connect with regarding the refund? Two years of cancelled subscription is quite a huge amount? I hope somebody can help me? 

1 Reply 1

Re: Cancelled a subscription two years ago, but still getting bills during the 2 years.

Rich
Super User II

@CinderellaMayo wrote:

... still getting billed for the cancelled account? Who do I connect with regarding the refund?


You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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