I managed our family business' subscription more than two years ago, but had to cancel it because we realized we didn't need the cloud to save the documents. So, I canceled the account and the email connected to it. The subscription is being paid through my mom's card who manages the business. I left home to work abroad, now my mom showed me that she is still getting billed for the cancelled account? Who do I connect with regarding the refund? Two years of cancelled subscription is quite a huge amount? I hope somebody can help me?
... still getting billed for the cancelled account? Who do I connect with regarding the refund?
You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.