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Cancelling renewal on account

Cancelling renewal on account

sec2021
New member | Level 2

I just got my renewal and need to cancel my subscription for the expanded storage.  I no longer need the additional storage since my employer has access for me.  I went to the link on how to and the feature is not there. 

3 Replies 3

Re: Cancelling renewal on account

Mark
Super User II

You can downgrade at www.dropbox.com/downgrade UNLESS you upgraded via a mobile store at which point you need to cancel via there. 


 


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Re: Cancelling renewal on account

sec2021
New member | Level 2

This takes me to a link with a message at the top in pink that states "You don't currently have a dropbox subscription"  If I go to settings I can upgrade, but there is no place to down grade nor cancel.  I just got a charge on my account for a renewal and need to cancel.

 

Re: Cancelling renewal on account

Jay
Dropboxer
Hi @sec2021, thanks for posting today!

It sounds like you have a Dropbox Basic plan, which is free.

Do you see any recent transactions on the payments page?

Have you tried locating the account in question using the card lookup tool?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

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    Jay Dropboxer
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    sec2021 New member | Level 2
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    Mark Super User II
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