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Cancelling trial made through my iPhone, there's no option to cancel the subscription. Any help?

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Cancelling trial made through my iPhone, there's no option to cancel the subscription. Any help?

New member | Level 2

Hi, I’m trying to cancel my trial that I made thru iPhone. I already followed the instructions to go to my settings, Apple ID, subscriptions. Then I clicked on Dropbox. But there was no button “Cancel Subscription.” There were no options about cancelling. I don’t want to get charged. An email was already sent to me telling me to cancel before September 5 if I don’t want to get charged. What do I do? Thanks

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Re: Cancelling trial made through my iPhone, there's no option to cancel the subscription. Any help?

Dropboxer

Hi there @AltoMD, thanks for reaching out to us here!

 

Would you mind sending me a screenshot of the options that you can see when you try following the steps to cancel the trial (excluding any personal info)?

 

This will just give me a better visual of where the issue is occurring here.

 

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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